Welcome to Polraen Country House


Terms & Conditions

Direct bookings come with a best price guarantee and preferential cancellation policy.

Terms & Conditions

Prices: Based on 2 person occupancy include breakfast, onsite parking and WiFi.

Children: may share family rooms – age-dependent charges apply.

Smoking: Polraen is a fully licensed, non-smoking establishment.

Pets: Sorry, no pets except service dogs

Check-In: From 4.00 pm due to Covid cleaning regimes

Check Out: 10.30 am. We are happy to store luggage if required.

Deposit: Pay the first night of your stay by debit or credit card. Full payment is required on late bookings made within 14 days of arrival.

Final balance: Due 14 days in advance of arrival. If the balance has not been taken, it is payable on arrival by cash or card.

Covid 19 Direct Booking Advantage

Our Flexible Reservation Policy

In these uncertain times, direct bookings benefit from our Flexible Reservation Policy*. If you need to cancel due to Covid 19, and you give us notice more than 8 days in advance of arrival, you can transfer 100% of your deposit to a future date up to a year beyond your original booking. Any new reservation is to remain at or above the value of your original booking and will be subject to availability and prevailing pricing.

Book Direct

Cancellation Terms

The following cancellation terms apply, based on notice given in advance of arrival date:

Notice Period Guest Liability Direct Bookings Only*
15+ days £50 per room administrative fee – balance of deposit will be refunded No penalty if Flexible Reservations Policy applied – see below
8-14 days 100% loss of deposit No Penalty if Flexible Reservations Policy applied – see below
2-7 days Guest is liable for full amount. We will attempt to re-let your room(s) to minimise your loss and provide a proportionate refund at our discretion
48 hrs or less Guest is liable for full amount: no refund
No Show No Refund
Curtailment No Refund

*Preferential terms of our Flexible Reservation Policy apply exclusively to direct bookings.

If you need to cancel, it’s important you tell us at the first opportunity. Cancellation must be sent to us in writing via email to enquiries@polraen.co.uk. We’ll acknowledge receipt of your cancellation by return. Please do not consider your booking cancelled until you receive our confirmation. The preferential terms in our Flexible Reservation Policy apply exclusively to direct bookings.

Cancellation Insurance: We suggest you consider taking out insurance specially designed for holidays in the UK.

Non-refundable bookings: Occasionally, we advertise heavily discounted rates which require prepayment in full. These ‘non-refundable’ bookings will be clearly advertised as such.

Exceptional Charges: On the very rare occasion, we reserve the right to make a reasonable additional charge for:

Staying Covid-19 Secure: All guests agree to accept and comply with safety measures introduced to protect guests and staff to stop the spread of Covid-19. In accordance with our Risk Assessment, we reserve the right to cancel a booking with immediate effect if guests are not respecting social distancing measures in public areas or honouring this agreement or causing a disturbance/nuisance to other guests, neighbours or the owners. No refund is applicable in this event.

Liability: We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Privacy Policy: Any payment data and personal details submitted during the course of booking are stored on an automated PCI (Payment Card Industry) compliant payment system. With your permission, we may from time to time contact you about promotions and offers. We will not share your details with any third party.

Choose Your Room


Superking ~ Twin ~ Garden View

Sleeps 2-3



Superking ~ Triple ~ Family

Sleeps 2-4



King Bed ~ Valley View

Sleeps 2

Large Double


Sunny Room ~ Garden View

Sleeps 2



Pretty Room ~ Cozy Feel

Sleeps 2


Book Direct


Telephone Gill & Martin
UK: 01503 263956 / International: 00 44 1503 263956

Telephone Gill & Martin
UK: 01503 263956
International: 00 44 1503 263956

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